Quote:
Originally Posted by ureout
what part of being the customer and the restaurant being the service provider am I failing to understand!!
first of all OP said Mallory was not busy...if they had told the group we are sorry but the outdoor area has been booked in 30 minutes I could see that for an excuse....when we dine out I specifically ask for outdoor area if available and if indoor I would like a booth....if I was ever told ....sorry but the next server up is not assigned to there, I would say have a nice day and leave
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ureout: I believe we have a philosophical difference . First the OP was not privy to the restaurant's bookings, etc. , nor were you. The restaurant may not have been busy at that moment in time but perhaps a few minutes later it was booming with customers. but more to the point........
I do understand that the customer is always right, however, with this caveat. Too often at restaurant, on cruises, hotels hospitals, etc. I have noted customers who have been rude, unnecessarily demanding and very dismissive of employees.
As one poster's edit signature states "it don't cost nuttin to be nice"
I've gone out of my way to approach employees who have handled demanding diva's with grace, style and a smile including on cruise lines, in hospitals, in stores and at restaurants and told them how impress I was at the intelligent manner they handled the matter.
One thing further, at the age of most villagers we ought to be thankful that we can still walk into a restaurant. It was a non-event
Personal Best Regards: