Recently, our doctor wanted me to take my dad to the ER for a blood transfusion. He said "go now!" and gave me a STAT order to give to the ER. While being triaged, the nurses said they had people that had been waiting 6 ½ hours and still hadn't been brought back to see a doctor. I asked if a STAT order made a difference - nope. When I mentioned the Villages' app showed a wait time of 0 minutes (and showed them the screen on my phone), they said those apps always lie. They said the time shown is usually until someone is triaged, not seen by a doctor. 4 ½ hours later, we were finally called back to a room. I guess we should consider ourselves luck we didn't have to wait 6 ½ hours! I just don't understand why the ER has to be this way.
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