Been in our new Gilchrist home for almost 3 years. Delta faucets all around. In the last couple months, both showers occasionally began a slow drip even hours after turning off. A quick on/off typically stopped that.
Out of TV warranty of course, so looked up DeltaFaucet.com Did NOT want to call 800# and go thru the 'onhold/yada' routine. Wrote a short email to them thru their 'Contact Us' portal on the site. Explained the problem. And fully expected nothing back and the need to call them next week...
Less than 24 hours later (yesterday, a Saturday..) got an email from a CS agent at Delta with info re the sending of 2 repair kits/cartridges). Then an email from their shipping dept to expect the shipment next week.
I was floored - no hassle at all. And there are nice videos online to show repair steps for the homeowner -simple.
YAY! For Delta Faucet Co! A1+++
