You have to stay a little calm, and as I have been advised on Comcast chat when I hit a stone wall
"Thank you for being a loyal customer, to assist us further with our concern you need to get in touch with our loyalty department at 1-800-934-6489 8am-5pm your local time."
This is also called the retention desk. The voice menu you get when you call asks about moving and other issues, but just keep saying operator and you will get a human. Ask if you have been connected to the loyalty department. Have them look at your record and see you have been a Comcast customer for years, always paid on time and tell them you want to continue two more years at exactly the same rate you have been paying for the last two years and that will make you happy and reward you for your loyalty.
At least for me it has worked. I am paying the same rate as I got several years ago. The little fees for equipment keep going up, but the base cost for triple play is the same. So they can, and they do provide this deal. They know it is cheaper to keep a customer than to get a new one.
One more cost savings option. You are probably paying 10/mo for a modem. You can buy your own compatible model. Log in to your Comcast account and find your way to:
Support >XFINITY Internet >Equipment >Approved Equipment for XFINITY Internet and XFINITY Voice
What device will work depends on your setup.
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