[villages07]

Originally Posted by saratogaman

Go through your new bill with a previous one, line by line. My new bill showed them billing me for 3 more DVRs than I have, for $60 a month!
A visit to the Summerfield Comcast office led to that 'mistake' being corrected and my new bill (for the next two years) is actually a few cents less per month than it had been.
Bring printouts of the new and old bill. The young lady in the office was quite helpful and friendly.

Have you or any others had better success negotiating new bundle/contract prices in person at Summerfield vs calling the 800# and dealing with the loyalty/retention people?

I didn't think the local office had the authority to negotiate in person.

My 2 year contract is up in a couple of weeks and I dread that call to beg, cajole, threaten them to keep my rates in line with prior contract.

Like the products, hate the company!


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