[jojo]

I have taken my mother to the ER twice in the last six months. In both cases we were immediately triaged and taken back to a room. The care could not have been better. I do volunteer at the hospital and as part of my job interview patients about their care on the floor and I also ask if they came through the ER how that experience was. It is actually rare for me to hear horror stories. There are periods when the ER is full or in diversion in which some people are not immediately treated. I have volunteered for over a year and have seen a steady improvement in the ratings folks give the ER. The ratings on the floor are nearly all excellent - folks get good nursing care. I would not hesitate to go to the Villages ER if I didn't have need for a full trauma center. This post is not intended to disparage the negative encounters some folks have had, but to relay other experiences.