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Originally Posted by brightspot01
Muncle
Check on the 50/50 policy. If it's true, then customer service can make or break a business. It has nothing to do with attitude and very much to do with treating people decently.
My opinion is based on the new owner's 50/50 policy and nothing else.
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If everything said in here about the situation is true, and there is no reason to doubt it, the new owner bought the place with no outstanding debts. Apparently the seller owes money to those who purchased the prepay coupons. The new owner legally owes these customers nothing. Do you accept that premise? If not, we might as well stop here.
Now, apparently after a rather rude awakening to find the seller has pulled a fast one, the new owner is trying to come up with a compromise that will limit his loss and regain some customer goodwill. (An aside -- if the previous owner had left unpaid bills for $50,000 for water, power, car wax, those little air fresheners, whatever, would you expect the new owner to pick up the tab since it would be the nice thing to do?) I don't know that the proposed 50/50 program has been explained fully, but I got the impression that customers will not lose money if they continue to use the service. Their alternative is to track down the previous owner and sue him.
You dismiss this $7,000 expenditure as peanuts to the new owner. I kinda doubt if his margins would treat it so lightly. If $7K is peanuts to him, them $100+ is chump change to any of the rich folks in TVs and they should gladly eat it because it's the nice thing to do for a new struggling business. Nah, didn't think you'd buy that.