Had a similar experience with Comcast in St. Augustine trying to get service in a ten year old home. They kept telling me the address didn't exist. Yet the original owner had Comcast when we bought it. And the rep was insistent that I was wrong. And this was after I had called, like the OP, weeks in advance to set up the install on the day I arrived, blocking out the whole day.
By comparison, my experience with them here, apparently unlike many others, has been fine. The only downside has been the need to call them every two years to get a reasonable rate.
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"the difference between genius and stupidity is that genius has its limits."
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