Quote:
Originally Posted by Northerner52
I called a week before I was moving to a new home in Pine Ridge. I was told Comcast says there is an empty lot on the address I gave them . Someone promised to get back to me. No one did. I called again 3 days before I was moving. There was no record of my call. I was now issued a case #. The next day when I called back I was told I had to prove there was electricity active at the address and supply them with a statement. Since I was just establishing service the electric company emailed me a screen shot showing my name and address and active service. I had to email to the Comcast rep I was now dealing with. I was assure this person would get back to me. Never did. The next day I heard my case was closed with no notes. I was given a new case number and had to email a new person proof of my electric service. I was assure she would take care of it. The following day I emailed her 2x and asked for an update. No response. The evening of the day I moved in....now 9 days from my first call to Comcast I call again. Now a new rep tells me he will look into it and promised to definitively find out the situation. As I waited for his call. I called Spectrum. I was told they service my address and could install me the next day, a Saturday. I agreed. The Comcast rep calls me back and tells me someone is standing by and he needs proof I have electrical service. ( the third request) and that it could take 6 days for them to determine if I could have service there. There was another Comcast person that I spoke to in between one of these other calls that was telling me permits had to be pulled. That conversation was short. After I hear the third request for electric service proof and a 6 day answer I told him I was canceling Comcast and switching to Spectrum. Spectrum installed service in less than 24 hours. It's too bad as I prefer Comcast but I had had enough. BTW, the house across the street has Comcast service.
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The only good thing about comcast is the others are as bad. Frankly, we are ex-new yorkers. There was far more competition and the service was not only better but cheaper as well.
I've been told to recycle my modem so many times that I now have in plugged into one of those power taps with a separate switch so it is far easier to reboot the modem.
We lost all service last weds-that is the PHONE,TV and Computer. We had a service appointment for thurs as you know they have a three hour window so you waste half a day waiting. We received a computer confirmation.
BUT THE REPAIR PERSON NEVER SHOWED UP. We called and were told the earliest they could get to it was saturday. Asked for a manager and got put through to BOB-no one will give a last name so I asked for his id #.
I also got a file number for the CREDIT I was obviously due.
Friday they sent the tech over, he found it was a broken wire next door. He can't fix that they need to send the wire guy. So we wasted all day friday with comcast. Now 1.5 days wasted and no service for three days.
Now for the credit. When, I called re: credit, I got some clerk who said the credit would be EIGHTEEN DOLLARS and HBO for 3 months. I suggested one month free would be more reasonable. I asked to speak with a manager he gave me exactly the same thing $18 plus HBO for 3 months. I told him, I need to simmer down AND DECIDE WHAT I AM GOING TO DO. I told him, I have several options-1. I CAN CHANGE TO BRIGHT HOUSE 2. I CAN SIMPLY NOT PAY HIS BILL AND TAKE HIM TO SMALL CLAIMS COURT- 3. ACCEPT THIS ............FROM HIM.
I don't know what it is like here but small claims court is a peoples court. Last time I sued a company in small claims court was over 20 years ago. It was truly an adventure.
Your cost is like $20 to file the case. They will send an atty so it costs them like $300 an hour.
Is it worth it? Most people say no. Which explains why the can and do treat US like ....................