[dbussone]

Originally Posted by Jamescarriker

I bought a french door Samsung Refrigerator in August of last year. I started having trouble with the freezer pull out door. I bought an extended warranty, so I started with going back to the store, they said to contact the Geek Squad. Geek Squad said their warranty started after the first year and to contact Samsung. I called Samsung and of course they blamed it on the the installation which has nothing to do with the problem. They told me to slam it open and close a few times and that might help, this stupid suggestion did absolutely nothing. They finally after a couple of battles back and forth, they gave me the name of their repair people, who are in Pompano Beach. I called them (Lake Electronics) and Tomeka who handles this area was out to lunch and to call back in 45 minutes. I did and of course Tomeka was on the phone and she would call me back. This was 1 week ago. THIS WAS A TERRIBLE EXPERIENCE !!!!!! This was so exhausting and stressful, I don't know what to do next. I guess back to the store.



I just wanted to let other fellow Villagers know how Samsung treats it customers. Just about as bad as Comcast.

I have 3 Samsung TVs. None has had an issue. At our previous home we purchased a Samsung French door refrigerator- no problems. We've had 2 Samsung washers & dryers over 10 years. Both the recent washer & dryer have had issues. There are no local repair companies that will touch them because Samsung will not back them up.

I'll buy their TVs but nothing else - simply because they cannot provide authorized repair, despite having extended warranties.


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