We went to Dominic's a couple of weeks ago with a big group and not only had great food, but wonderful service. However, what happened to you was uncalled for. Yes, as far as I know, every place has the ability to phone in for an authorization. My husband asked" Why didn't you just go to an ATM", but then we both agreed, why should you have to? This is their problem. Plain and simple. My hubby had his own business, and I can't tell you the times people would forget their cards or checks. We just took ID and let them return. And again, we did have the ability to phone in for authorization if our terminal was down.
This is just a ridiculous situation and I would have been furious. IMHO customer service in general is disgraceful in this country. And I can't stand the 5 menus you have to go through to get a human being on the phone!
A couple of weeks ago, I had Apple (from Manila) on one speaker phone and Microsoft (from Pakistan) on another speaker phone. And I said "Look guys, I've got two of the largest companies in the world here. Talk to each other and figure out this problem!" Five hours, FIVE HOURS, later, the problem was still not fixed and they kept blaming each other! Later that night, frustrated, I was telling my girlfriend Carol in Chicago, and she fixed the problem in 5 minutes.
I just can't tell you how disgusted I am with the lack of quality, care and customer service that's out there today. >
