Quote:
Originally Posted by NotGolfer
I wonder "IF" everyone whose had a bad experience or less than good, who have posted here all e-mail the hospital (or snailmail) and call the administration along with that with their complaints "IF" they'd begin making changes. I know that "some" of the medical staff at the ER are "traveling" contracted employees and don't even live in this area. This I know from personal contact/experience of being both in the ER and later admitted to a room on the floor.
I also know that in the past 6 to 8 mo. TVRH has changed out their procedure of patients. Unless it's an extreme emergency...even if brought in via ambulance...they will send their patients out to the waiting room. I agree this probably isn't the best way of doing things. The waiting room is right next to the front door with windows and it's not a great 1st impression (someone else stated this already). How about having the waiting-room on the other side, separate from the front entry??
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Actually, it would be better to fix the problems and put their well run ER on display in the window than simply hide the problems in a back room. The "traveling" doctors are what is called locum tenens, usually a 3 month contract in a given location. Not the best in general, no roots in the community, and very costly since they are hired through a third party which bills them out at double or triple to going rate. Also, sending everything but dire emergencies to the waiting room is too much of a good thing. They need to send sore throats, earaches, rashes, toothaches and the like there, or to urgent care, but not people in significant pain, vomiting into a bucket and certainly not chest pain as someone posted about 6 months ago. Again, it makes me believe the ER exam rooms are blocked by patients awaiting admission or extremely slow assessments in the ER. As far as administration goes, I can't believe they are unaware of the problems, but likewise I can't believe they don't know how to fix them. I'm afraid that sooner or later they are going to have a medical disaster (which usually involves an illegal immigrant pregnant woman, just as it did in Texas prior to the COBRA act of 1997) that gains media attention and then they'll have real problems