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Originally Posted by photo1902
My 2 cents is that I had LL install under cabinet LED's. My wife and I couldn't be happier with both the quality of the installation and the quality of the lights. We use them every single day, and it never gets old adjusting and changing the color and brightness of them. We hope to have LL out to do some lighting on our birdcage.
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This thread has absolutely nothing to do with the quality of their lights or their installation so your 2 cents (as you say) is off topic. I'm sure there are 1000's of very happy customers and I am sure they also had their appointment met.
My gripe is I waited 3 weeks for an appointment, then less than 12 hours before I just happened to call them to confirm (if I hadn't then I'd have been waiting around all day for no one to show up) and am told "we have no stock and we tried to get you but we had the wrong area code" and that "sorry, you have to wait ANOTHER 4 WEEKS for what you scheduled THREE WEEKS AGO."
THAT is BAD service because THEY HAD MY ADDRESS, just invest 47c on a postcard for me contact them and let me know. Then I read someone else had the identical problem with the exact same excuse..... "we had wrong area code and couldn't contact you." Sorry, if it smells like fish it's probably fishy.
To me that trumps (no pun intended) "good quality." Besides, everyone sells "the best" so they all claim and while it may or may not be true it has no bearing on this issue.
I'm sure there will coincidentally be a dozen more posts saying how great they are but doesn't fix or excuse the screw up for me and (at least) one other person in this thread.
Quote:
Originally Posted by Liquid Lights LEDs
We will always do what it takes to try and keep everyone happy. .
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AT the very least I should have been offered to be slipped in as soon as they get product rather than make me wait another month.