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Originally Posted by Pebbles
Thanks for your replies bestmickey and mikark. My husband and I felt defeated after we left the Warranty Department. The woman at the desk, Angela, was extremely condescending. My husband and I walked up to the desk to speak to Angela and show her our pictures. We explained that we are having a problem with water collecting after we have storms and it is leaving the ground soaked, that we are unable to walk in our back area. The water does eventually soak into the ground, but we have a mess after each storm. She asked if the water is sitting for more than 48 hours, we said we had no way of knowing since it has been raining everyday, but the water does evaporate and soak into the ground. She then said, "I don't have to look at your pictures, you don't have a problem". Well, it is a problem, after each storm the water is up to our home and our air conditioner is surrounded by water. We are worried about what will happen if we have a hurricane, since this pooling of the water right now is only after a thunderstorm.
Other people mention that the warranty department is extremely helpful. Unfortunately today my husband and I came away feeling otherwise and have no idea where we go now. How do we find the higher chain of command? Is there any other people we could speak to.
Thanks for your suggestions. We certainly didn't expect to be treated like we were by TV's warranty department.
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I would suggest you file a written complaint since it always helps to have complaints in writing.
Since I don't live at TV, I don't know what the procedure is for dealing with the warranty department but I would find out if there is an appeal procedure for claim denials. Maybe someone on this board can answer that question. If you don't get quick action on your complaint, I would start maintaining a diary of what steps you took to resolve the problem as well as keeping a record of what dates your lawn was flooded. I would also make sure to exhaust all internal remedies, including writing to the developer himself, before I spoke with a lawyer. Besdies possibly saving yourself the expense of hiring a lawyer, the legal process is slow to resolve issues and one of the first questions that is asked is did you pursue all internal remedies.
Good luck. Let us know how you make out.