Mountaineer,
It's nice to read your positive post. A similar encounter happened to me back when I moved here in 2008. Entering a tunnel my cellphone slid out of the golf car and down through the sewer grate. Fortunately, it happened to land on a ledge but there was no way for me to get to it. I contacted the maintenance department and they dispatched a truck with 2 employees. They removed the grate and one of them entered the abyss to retrieve my cellphone. And, yes, neither of them would accept a gratuity of any kind.
It's wonderful to read that this sort of benefit still exists here.
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