I can only speak about personal experiences, but I have twice had to take my elderly mother to The Villages ER and I was not impressed. I tell people to plan on a minimum of 4-5 hours if you take yourself to the ER. I found their communication to be very poor, especially with elderly patients that may not have much experience dealing with emergency rooms.
After signing in, you wait and you wait and you wait, with no information or follow up provided. Then you are seen by a triage person and frankly, if I had not been along to poke and prod, my mother would have be returned to the waiting area with very little information as to what was happening or what was going to happen.
Then significantly more waiting before being taken back to an examination area, where, you guessed it, even more waiting. Again, you're placed in a waiting area and no one checks in or bothers to keep you updated on what is going on.
After the 4 hour mark, I finally had to track someone one to try and get some food and water for my mother. Again, nothing pro-active from the staff. Had she been by herself, she probably would have fainted from a lack of food and dehydration.
I was also astonished at how no one really introduced themselves, explained who they were or what their function was. Name tags seemed to be conveniently absent.
In the future, I will do all that I can to avoid having to step through the doors of this ER.
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