[Muncle]

Originally Posted by Pebbles

Thank you again to everyone for your much appreciated advice and help.

My husband called the warranty department again this morning. Angela answered the phone, but my husband said he wanted to speak to a supervisor. Angela said no one was available to talk to us, but my husband insisted that he wanted to talk to a supervisor so Angela said she would have someone call us back shortly.

Just before noon a gentleman named Chris stopped by our home. Without looking at our yard he also stated that the water wasn't a problem if it was gone within forty eight hours. He then walked to the back of our home and after one look said that we do have a problem! That is what we have been trying to say all along. Chris said that we have a gully that is collecting the water and causing it not to drain properly. He also thinks that we need to have the pipes below ground checked. A supervisor will be at our home on Monday or Tuesday to begin taking care of the situation.

Wish us luck everybody and thank you again for letting my husband and I know that we should not accept the first answer about water setting for over forty eight hours. We will still keep records and write everything down until this issue is resolved and will let you know what happens. Maybe in the future we will be able to take a picture of our backyard without a river running through it after a storm.

This is the first time we had to deal with the warranty department, and it was not a good first impression, hopefully that will change if they are able to help us with the drainage problem.

Thanks everyone.

Congrats on getting some resolution. I hope it all works out for the best. If the Chris you dealt with is Chris Andre, I've thought his a really good guy. He was the foreman who built my house and was quite helpful when I moved in. Then I understand he went to work for Home Warranty and was honchoing the siding rehab they've done in the last several month. Seems like a good guy who tries to do a good job.

Aside -- are you planning any type of "Burn Angela in Effigy" party? Could be fun.