[mac9]

Pebbles, I am so happy that you are at least starting to resolve the problem and that I was able to give you some advice. I really have had no other problems with Warranty, but have learned over the years to keep asking for a supervisor when I don't get an appropriate response. I also learned that in TV it's always good to give your builder a call and let him/her intervene for you which is what we finally had to do along with the support of our neighbors.
Oh, and Muncle, I am not a he, just a persistent female who insists on being taken seriously when it comes to something mechanical!
Hope to meet everyone on the 18th!