for United..United bumped.0004..%of it's passagers last year, that is a great record. .And for all of the people who say sue ..Shows how much you know...airlines do a great job and for all of you people who fly up north for $100 and complain ...And think the airline should kiss your ---nothing to stop you from driving... Read the airline rules and their rights before make statements. As for the person who supposedly is a doctor and was chosen because he was Chinese. I would not care if you were the Pope. When a person on authority tell you to get off.......Get off.