Quote:
Originally Posted by biker1
It really doesn't work that way and I have seen hotels do it also. The airlines know, statistically, how many "no shows" they will have. Overbooking is a way to decrease the number of empty seats. They fully intend to get you to your destination. When it is done correctly, everybody wins, and is happy. In the small percentage of cases where they actually need people to give up their seats, they compensate them, and rebook them on the next available flight. It is best done by getting volunteers, who are usually overjoyed to give up their seats in exchange for compensation.
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You can spin it however you want, but in the end there is no guarantee you will get what you paid for. I can attest, as one who has been severely disrupted by this overbooking process. Money isn't everything. You book a flight and pay for it. You book a certain time and destination. It is not guaranteed to be delivered. Overbooking is wrong.