If spending a good portion of my career sitting on airplanes has taught me anything, it is that you don't, under any circumstance, argue with airline personnel when you are on a plane. When you are on a plane, you do as you are told. While you have certain rights, you have no leverage at that time. If they tell you to vacate your seat, you gather your belongings and you leave, period. Once off the plane, you can then negotiate with the gate personnel or other representatives as to how they will get you to your final destination and what compensation you will receive. Remembering that you "catch more flies with honey than vinegar" often goes a long ways in getting better treatment once you are off the plane. I wish I had a nickle for every time I have seen an irate passenger giving a gate agent a hard time, to what will probably be their detriment. If you are unhappy, you can consult with a lawyer afterwards. You also don't argue with TSA personnel. Remember, airline and TSA personnel can cause you to have a bad day and the onus will be on you to seek remedy.
Quote:
Originally Posted by rubicon
In any business supposedly it is a good faith transaction of an exchange of money for services/product provided.
The rule to allow an airline the benefit of overbooking with their option to bump a person who in good faith paid for the seat their sitting in is wrong on all levels.
If airlines are concerned about not leaving a tarmac fully loaded then there are other ways to deal with the issue.
In this case the reason was a flight crew needed to be somewhere else/ well then its your problem airline so why don't you have a working plan with others such as a helicopter ride for the crew?
It was predicable that if this passenger had any personal discrepancy it would be well publicized because this airline stands to lose millions here.
In law the rule is you take the plaintiff as you find him. what this guy did or did not do has no bearing on the actions of the airline. People ought to be outraged that any person was treated in manner this man was and for such a ridiculous reason . I mean he wasn't a potential terrorist.
United deserves what it is about to get. Lucky for them I will not be on that jury.
Personal Best Regards:
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