Yes, they will experience a short term financial impact from reduced ticket sales. In short order, however, people will go back to their normal buying habits of choosing United if they are the low cost carrier and/or they have lots of frequent flyer miles with United.
What I find most amazing is how long it took United to adopt the standard crisis management position: admit fault, apologize, and promise to put safeguards in place so this never happens again. You would think they would have learned from other corporations.
Quote:
Originally Posted by Steve9930
Yes, the stock will rebound but the lost revenue will not.
|