Quote:
Originally Posted by biker1
Yes, they will experience a short term financial impact from reduced ticket sales. In short order, however, people will go back to their normal buying habits of choosing United if they are the low cost carrier and/or they have lots of frequent flyer miles with United.
What I find most amazing is how long it took United to adopt the standard crisis management position: admit fault, apologize, and promise to put safeguards in place so this never happens again. You would think they would have learned from other corporations.
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I could not agree more with your last post. When you look at the video you just are dumb founded. Really, they actually thought they were doing the correct thing? Then the CEO with his nonsense? I know the first thing that went through his mined, $$$$$$$$$$$$$$$$$.$$. The gentleman that was dragged off was definitely in a no win situation. You could also tell his response was not normal. When asked to leave the prudent thing is to get up, as you said and start the negotiations. He was entitled to 400% of the ticket cost since he would have been delayed more then 4 hours. You also can request Cash and not a voucher and they still have to get you to your destination. I've been in these situations before and you just have to one, know the regulations, and two stand your ground. But you do this after you get off the plane. This reminds me of Forest Gump: "Stupid is as Stupid Does." There was more then enough stupid that day by all involved.