[biker1]

I believe you are engaging in a lot of guess work as to what actually went on. By the way, Southwest is one of the leaders in unvoluntary bumping. I do fly them a lot, however.

Originally Posted by nana13

As a retired Flt. attendant of over 30 years, and also worked the gates in layoff times, I am ashamed of the treatment of this passenger, one this flt. was not over sold, two the priority psgs. were dead heading crew members, which could have been placed on another flt.(or delay their flt, until they arrived, or cancelled there flt. this was a scheduling problem, not a passenger problem) The Gate agents, did not contact crew scheduling to see if other arrangements could be made, I question the gate agents, if they went thru the cabin to count the empty seats. Any standby passengers who was placed on the flt. would be the first removed,(did they check the standby list) An announcement offering a monetary round trip ticket to any domestic destination that United flew, should have been offered, plus a re-accom on the next flt. and sometimes a monetary add, such as $500 United dropped the ball on this one The CEO, is just another Golden Parachuter, looking to retire, Believe me folks this is not the first nor the last of these incidents, I flew for TWA and our number one concern was customer service. When we went under I saw the demise of the airline industry,and customer service, you might as well take a Grayhound Bus. I have tried every major and i now fly South West, any chance I have, great airline with great customer service. Just be aware, that you can be bumped anytime the airline feels it can getaway with it.