The chances of being bumped are 1 in 10,000. In the petroleum market the safest petroleum product is propane. However when it explodes its the mother of all explosions
Its troubling to me that a passenger pays ahead of time for a guarantee of a seat on a plane and an airline's right after the fact is to change its mind or give your seat away to someone else.
A shopper doesn't go to the store and buy a dozen egg and as s/he leaves ,the store tells them they want six back.
All insurance contract have exclusions ( ie events deemed not insurable). Yet when an exclusion is applied what is the policyholder's reaction?
Overbooking practices may be legal and deemed prudent business practices but its poor public relations. Passenger pay for certainty and peace of mind.
Being bumped may be 1 in 10,000 but then it depends on whose ox is being gored.
United is going out of its way to sully the passenger's character but it is irrelevant to their action. they would be wise to settle this case and call a meeting to determine a better way of dealing with economies of scale
|