[Rapscallion St Croix]

When I was in the military I developed my Petty Bureaucrat Theory. It is based on the fact that people like to exercise their authority. Many people in service positions do not have the authority to say yes, therefore they believe they have the authority to say no and they exercise that perceived authority. , When a customer needs something approved they must persevere until they are sure they have reached the person with the authority to approve their request. Once this level is reached, if the answer is still no, then, I guess it's over, but until you reach that person, don't give up. Climb the ladder.