[dbussone]

Originally Posted by vintageogauge

The follow up calls at home are standard practice with all hospitals asking mainly how your recovery is going, nothing to do with the ER. I would never go there again the ER reception area is disgusting. I always give restaurants a second chance if I had a bad meal or bad service, an ER is a whole different ballgame. Even if some of these complaints are not 100% true, they should have an independent survey firm asking key questions sent to the patients after they are home. Complaining here as noted earlier does no good.

Hospitals perform several types of surveys. The one most people are familiar with is the survey after being discharged as an inpatient. Then there are those that are done following an outpatient procedure. And another survey is performed for ER patients. Sample size varies based on the total number of patients receiving care in a given area. The surveys are done by professional firms and the results are provided to various organizations, including CMS (Medicare).

Physicians are required to do the same type of surveys.


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