Sorry to say I have joined the ranks of those not wanting to reach out to Jim for any future services. I was a fan and had recommended him to a number of folks following his services here three weeks ago. A call back with a problem was another matter. Jim talked down to us like we were school children, and talked over us rather than say he was busy and would call back at a later time. Sent Jim photos of the problem heads and never heard back. Bottom line I researched the problems, removed the garden heads he installed myself and replaced them with a $7.00 package from Ace. I guess he is just to busy to engage n good old fashioned customer service. Glad for those that are pleased with him. Unfortunately we are no longer one of them. Just as a quick update Jim did reach back out yesterday. Said for some reason the pictures sent did not reach him until 2 days later. He was apologetic and offered to come out and fix problem. U fortunately I had taken care of it myself two days previous. He was polite and wanting to help.. Just wanted to provide update of what happened in my instance.
Last edited by MrGolf; 05-09-2017 at 07:32 AM.
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