Quote:
Originally Posted by MrGolf
Sorry to say I have joined the ranks of those not wanting to reach out to Jim for any future services. I was a fan and had recommended him to a number of folks following his services here three weeks ago. A call back with a problem was another matter. Jim talked down to us like we were school children, and talked over us rather than say he was busy and would call back at a later time. Sent Jim photos of the problem heads and never heard back. Bottom line I researched the problems, removed the garden heads he installed myself and replaced them with a $7.00 package from Ace. I guess he is just to busy to engage n good old fashioned customer service. Glad for those that are pleased with him. Unfortunately we are no longer one of them
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We had a negative experience with Jim also. We called him due to the positive experience of others on Talk of The Villages. We weren't experiencing any problems but we wanted someone to check out everything and set the zones as they should be set. He was very abrupt and spoke quickly regarding the settings. We asked if it would be possible to write down the zones and times. He ripped a flap off of a cardboard box in our garage and wrote down zones and times. We later observed that a couple of the zones/times didn't match what he had written down. We called to ask if he could stop by at his convenience and double check the zones/times. We weren't upset or rude, just a simple request. He was very irritated and said he would walk us through it over the phone. We were new to The Villages at the time and weren't familiar with the system, which is why we sought his expertise. He stopped by and corrected the zones/times to match what he had written but he made us feel that we were demanding and too stupid to do it ourselves. He acted as if he was doing us a favor by even doing this for us. Perhaps he was having a bad day but we wouldn't think of engaging him again. I find it interesting that some portray those of us who had a problem with Jim as being people who could never be satisfied. I am glad that others had a positive experience and respect their opinion. I hope those of us who had a different experience will be respected also.