[rivaridger1]

Since moving here we've had the occasion to see more then our fair share of medical providers. The reception and help provided by the front office staff has ranged from excellent to horrible, with unfortunately various nuances of horrible being the rule. Often times we deal with people who let you know your presence is an annoyance and an imposition on their time. Many do not respond to messages left by telephone or email until you follow up. Just the other day we responded to a physical therapist's phone message to schedule an evaluation with another phone message. We then followed up twenty four hours later to be first told angrily by the individual answering the phone she only responds to recorded messages in the afternoon and that we could accept an 8 AM appointment two days hence or wait for ten days for the next appointment. We found another physical therapist. We wish I could say this was atypical behavior, but that has not proven to be the case entirely too many times. Do not the physicians/owners realize these individuals are the faces of their practices and that having individuals with an attitude problem responding to their patients in such a manner reflects directly on them ?