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Originally Posted by rivaridger1
Since moving here we've had the occasion to see more then our fair share of medical providers. The reception and help provided by the front office staff has ranged from excellent to horrible, with unfortunately various nuances of horrible being the rule. Often times we deal with people who let you know your presence is an annoyance and an imposition on their time. Many do not respond to messages left by telephone or email until you follow up. Just the other day we responded to a physical therapist's phone message to schedule an evaluation with another phone message. We then followed up twenty four hours later to be first told angrily by the individual answering the phone she only responds to recorded messages in the afternoon and that we could accept an 8 AM appointment two days hence or wait for ten days for the next appointment. We found another physical therapist. We wish I could say this was atypical behavior, but that has not proven to be the case entirely too many times. Do not the physicians/owners realize these individuals are the faces of their practices and that having individuals with an attitude problem responding to their patients in such a manner reflects directly on them ?
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I, too, think this is a major problem in TV medical offices. I have spoken to two of my doctors about their staff and both these medical professionals told me that they love working here, but wish they could get office staff of the quality they had in their former offices. However, I know for a fact that neither of these professionals are paying their local staff what they had to pay in their former practices. So, as with just about everything in life, you get what you pay for.
I have a friend here who worked in a major Northeast hospital. She thought she would go out to work on a part time basis here, she was insulted at the pay scale she was offered and decided to just stay home and enjoy her life.
There have to be literally hundreds of retired professional nurses here who would work a couple of days a week if they were offered decent pay.