Sometimes you get similar treatment at other venues but being in Doctor's office you expect professional treatment by all the medical staff. Staff, in some cases are under trained and most are also underpaid for what their responsibilities and the professional expectations of patients are when they are in a medical facility.
Last year we had a guest in our home who accidentally injured her arm in a fall. Without going into all the details, she experienced front office staff incompetence in one of the walk-in clinics and so I know from her experience that what the OP concerns are regarding medical staff is not an isolated incident. There is a definite shortage of good medical professionals at all levels. No matter how hard they try the medical community just can't possibly keep up with our growth. It will continue to be that way for a while.....
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Most people are as happy as they make up their mind to be. Abraham Lincoln
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