I've generally found the receptionists in TV to be polite and helpful, like 85% of them. The rest wouldn't have lasted 10 minutes in my office. The front desk IS the face of the practice to most people, just as the phone staff is on calls. I've always said the staff gets it's attitude from the top, so to a certain degree those who question the physicians demeanor are correct.
However, keep in mind, that the doctors at TVH and other practices are NOT in charge, they are also employees of a corporate entity and therefore cannot control staff like a private practice. For example, we once hired a med tech who within 2 hrs. on her first day asked if she could have a job where she sat all day since her "feet hurt". My response----Of course you can, and I wish you a lot of luck finding it, GET OUT. The doctors at TVH can't do that.
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