Quote:
Originally Posted by VApeople
When I deal with nasty people, my goal is to irritate them more than they irritate me.
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I will take it a couple of times (everyone has their bad days) but if it happens more than that, I ask them "Are you always this pleasant?" Don't let them get away with changing the subject, make them answer. Normally, they apologize and you have no further issues with them.
Usually, these people have already been warned by management about their behavior but it takes time to change somebody's demeanor and the more you just let them get away with it the longer it lasts.