The offices have moved and they have been super busy. I had trouble getting thru also but the phone company was the issue for several days. I think you have to get them a record release form and because of the move it might take longer than usual. I would just call and make sure that they got your record release form. I had to do it also. I think their new number is 352-973-4070. These people have been wonderful and so helpful to me.
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