[YouNeverKnow]

I called the Advanced Orthapedics clinic (the other office that split from Tri County) and they said with the EMR (Electric Medical Records) system that they have had no problem getting records from Tri County for their patients. There is no Tri County in existence anymore. No phone numbers and no physical building so I can't contact them.
Unova (the new office of the other doctors that split from Tri County) says that they have not been able to get records for their patients and gave me no further explaintion! It's been six weeks since I filled out a transfer of records from Tri County to the new office of Unova. I've called and left multiple messages with the "office manager" at Unova on her voicemail for days and no one every calls back. I've talked to a medical assist at Unova and she indicated there is nothing she can do to help get records and is very frustrated. Im at a loss of what to do to get Unova to get my records and give them to me! I don't understand how Advanced Orthapedics can get their patient records and Unova cannot. All the doctors at both places used to be part of Tri County so this doesn't make sense.