I was at the Lake Sumter store this morning and had no issues with BOGO. I watched the screen as the items were scanned and when it totaled, it took off the second item (I didn't need to see the receipt although I validated it on the receipt as well). Could it be that your rewards card didn't scan properly? Sometimes the magnetic stripe can be compromised. Of course, if you have used it since with no problem, then it could be that they removed the BOGO from the computer but not from the shelf.
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"Kindness is more important than wisdom, and the recognition of this is the beginning of wisdom."
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Theodore Rubin
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