He seems to be referring to a maintenance contract, not a service contract. This would be for new filter, cleaning, and checking/adjusting 2x a year. He has not paid for any repairs in advance.
The $350 charge he refers to seems to be in addition to his service contract. The service contract does not obligate you to use the same company for repair, although they usually claim they give you priority service and a lower rate.
Quote:
Originally Posted by retiredguy123
I think that purchasing a service contract is a very bad idea. Some may think that having a service contract will get you faster and better service, but I think it is the opposite. If you have a contract, you are required to use one company for a repair, and you have already paid that company for the repair in advance. So, the contractor has no monetary incentive to give you a high priority. But, if you don't have a contract, you are free to call any one of many available contractors, who will give you same day service. To me, this is a no brainer.
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