[Saleswoman]

Jan.,2014 I purchased Mohawk Berber carpeting for our MBR & GBR thru Great Lakes Carpet & Tile, Inc., located on N US Highway 441, Lady Lake.
Oct.,2015 Repair needed in Master bedroom in front of dresser - cut & run Berber, cost $125. This pull was made as I was vacuuming with a Dyson vacuum.
The carpet continued to look flat , frayed & old for its age. Approximately a month ago, another VERY large pull was made between the master bedroom & bath. Again , while vacuuming. This time I was using my Shark. Decided that the carpeting had to go!!!
Went to Great Lakes Carpet & Tile, Inc. to look at flooring, as well as other installers. At Great Lakes we were told by the salesmen that this carpet needs to be looked at. He stated “the carpet, being only 3 years old could be defective." We agreed & the process began or should I say, run around took place. After many phone calls, visit by a measurer (for tile), installer supervisor & finally the manager of the store, we are at a stand still.
Solution 1 -The manager states that the rug can be repaired by stretching, cutting & applying a latex solution. He will also have the carpet professionally cleaned at his expense.
Solution 2- The manger will “work with us in the purchase & installation of another flooring” with his company.
Verbal reason (company manager has refused to put reasons in writing) for the denial of a claim to Mohawk is;
1. We used vacuums that have bristles. I personally thought all did.
2. We did not have our rugs professionally cleaned every 12-18 months.
3. The carpet is repairable

WE HAVE ALL THE ORIGINAL PAPERWORK ON OUR PURCHASE WITH THIS COMPANY. NO WHERE DOES IT STATE ANYTHING IN REGARDS TO WASHING OF CARPETS OR USE OF VACUUMS. NEITHER DID A VERBAL EXCHANGE EVER TAKE PLACE AT TIME OF SALE.
WE REFUSE TO HAVE THEM BACK INTO OUR HOME TO DO ANY WORK, WOULD YOU?????
CALL 352-633-8720 WITH QUESTIONS/CONCERNS RAY & GLORIA