I am confused. Why did the OP feel that it was his/her place to confront the late patient? The receptionist is there to manage patient flow and seems from the description to have been doing it well. The OP had "had it with her" after 3 or 4 sentences were exchanged?
And there is absolutely no difference in the scheduling of patients whether you are covered by HMO or PPO policies. The amount of time allotted for a visit is up to the practice to decide and not dictated by the insurance company. Almost all carriers sell both PPO and HMO plans. I doubt many providers even look at what your insurance is until they are writing a script to stay in a formulary or making a referral to stay in network.
I understand you may have been stressed by your husband's recent illness and hope he is recovering nicely. There may have been more than one "rude" person in that waiting room.
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Men plug the dikes of their most needed beliefs with whatever mud they can find. - Clifford Geertz
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