I also purchased Carpet through Great Lakes last August. They made it very clear if you do not have the carpet professionally cleaned every 12 to 18 months it voids the warranty! So come August / September time frame I will be having the carpet professionally cleaned. Berber is very well known that it is easy to get a pull and once it pulls it will run big time. I do not recommend Barber for any house. I personally would have the Berber taken up by somebody and replaced with whatever you want. But I do not think Great Lakes is responsible. Sorry!
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