Quote:
Originally Posted by retiredguy123
I think that perhaps the receptionist was happy that the OP spoke up to reinforce that the late patient was out of line. I don't see any problem with what she did.
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As a matter of fact, she was happy. I only spoke up when I saw that the lady was becoming more abusive to her. After she finally left, the receptionist thanked me, as did some of the others in the waiting room. I was not rude or hateful to that woman (lady is putting it loosely), but simply trying to back her off by pointing out why doctors are not always on schedule to the minute.
Apparently, it worked, because she simmered down, rescheduled, and left without another word. An apology from her to the receptionist would have been nice, though.