I agree with Rubicon, but sometimes one just can't help but speak out. If I had been there, I'd be too chicken to do that. However, I would be silently applauding the receptionist while it was going on and would have commended her after the rude customer left the building. Where I might have spoken out would have been if the receptionist did not make the woman reschedule, thereby pushing the others back.
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It's harder to hate close up.
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