[DeanFL]

My 2 cents:

- Who knows the possible stress the "rude lady" may have been under when late - accident, ticket, illness, etc etc.
- Perhaps her previous Dr appts - had to wait an inordinate amount of time to be called after arrival.

Have had MANY times rushing to be on time for a Dr appt, made it on time, and waited an hour in the waiting and then 'little' room. Yes, Drs have delays - but still can be frustrating.

I could see myself in the position the OP was, and be VERY tempted to say something as well. But as I aged, the first two matters in my posting would have come to mind and probably bit my tongue, as well as... she may be 'packing', and would not want to be the subject in 'headline news'...