[dillywho]

Originally Posted by rubicon

Let me be clear my comments are not directly directed at the OP but the actions taken by the OP.

Once again "Rules of Civility and Decent Behavior In Company and Conversation" explain the error. The OP was not a party to this business discussion.

We are all different and in this specific situation reticence by the OP was required because all the OP did was add fuel to this fire.

One poster describes the OP as "always being...." I would like to believe that I am "always.... but that is an absolute and thus not humanly possible "generally"perhaps but not "always".

This poster also identified the OP as a retired RN and that explains the OP response the Op was in essence defending the medical community and hence defending his/herself. The type of facility was of no consequence because the issue was a missed appointment

In some medical offices a missed appointment means being charged the cost of the appointment.

Yes, it could have added fuel to the fire. From her simmering down and getting out of her rant at the staff, it apparently was effective in snuffing out the fire. My take is that she is simply someone who is accustomed to pushing others around and getting her way. Yes, the receptionist was very adamant about her rescheduling and very professional about it, but she was having none of it and getting worse until I did speak up.