Re: Total lack of Customer Service in Dominic's Restaurant
I guess I'm guilty of being ill-mannered. I don't take kindly to having the police called and being accused of not paying the bill when it wasn't the truth. I don't like someone that is supposed to be in business to serve the public not doing the job and blaming everyone else for their own shortcomings. We were given no options, we didn't have any checks with us and after all our information was given to the manager-owner she stated if we left she was going to press charges. At her request I even provided my drivers license for her to take the info from. There were a lot of options she could have used but it was easier for her to call the police instead of dealing with the situation in a fair and reasonable manner. She could have easily called the credit card company and gotten authorization or took my info and had me return later when the credit card machine was working but decided not to. She was unreasonable and I am guilty of being ill-mannered. I was the paying customer and because of that have the right to choose where and when I am going to spend my money. I do not need to be embarrassed or harassed by any business in order to enjoy dinner. It is because of these facts and the total lack of respect I received that night that I choose not to spend my money at Dominic's.
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