I guess there is a lack of understanding when it comes to competition with regards to cable. If you want a quick education take a problem to the DirectTV store on 441. Oops, you will be directed to the Brighthouse office for your complaints as they handle all complaints including Direct TV, Brighthouse, Dish etc. There is a good chance there will be an attempt to get you to transfer to Dish, or another Cable provider and to get rid of DirectTV. Suspect it is because there is a commission to get a customer to switch from their current provider? The Cable providers sell franchises and therefore you are really dealing with a "Retail Store" when going to the 441 offices. At this point competition does not exist and commissions rule. If you want to avoid this non competitive merchandising then call the Corporate Offices of the Company and deal with them.
