[Mellielucy]

This is not a recommendation, it is a WARNING!!!. Please be very cautious when dealing with this contractor. They do NOT back up their products. Here is my story. I ordered their "terra stone" substance for 2 bathroom countertops. It was supposed to be cheaper. Because I signed the contract, (at their insistence, 36 hours after major surgery) I had not read it carefully. My fault - I don't remember signing it, let alone reading it. The terra stone was not cheaper as I expected. They require 95% down to start making the terra stone. Again, my fault I should never have signed that contract when I did. In addition the finished product bore absolutely NO relationship to the sample. I was not allowed to look and approve of the finished product before they put it in. It was simply put in. I was told that this is what I ordered from the sample. It says "some variation might happen in the contract". I have pictures if anyone would like to see them. I contacted the salesperson and complained. He said this is what I ordered, and refused to allow me to contact the owner, said he was "protecting" me. I finally obtained the owners name and placed 2 phone calls, both went unanswered. I complained to the Better Business Bureau, and called again. This time he returned my call. When I explained that my understanding of what the countertops would look like and what I got were very different, he referred me to the contract. When told him we needed to work out a replacement, he told me I could have a replacement, if I paid full price. He would not negotiate from that stance at all. He became very ugly to me over the phone. He was rude, angry and obnoxious. He did not listen to me when I explained the problem. I was stupid throughout this entire process and apparently need to take my lumps, please do not get swindled by this man. I have since ordered replacement countertops from another vendor.