[Bog99]

Hello TOTVers,

Thank you for your responses:
- 3 Recommendations (good to hear there ARE some satisfied Handyman customers out there)

- support (about the "locals" who have the hometown advantage and use it to slap you around)

- recommendations

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Speaking of "slapping around", pasted below is an email I plan to send the guy who was the last straw in this Handyman Hell. I've had enough of the Florida-Slap-Around to get angry about it, so why not let it be known? Any thoughts?

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Dear Handyman,

... the check is in the mail, as they say ...

Now -- can we talk a little bit about what waiting 2 weeks to hear from you was like? I'm referring to having to call you to find out what was going on -- about 2 weeks after the Amazon goods arrived.

Do you know how infuriating -- and yes that's the word -- that is? And then when I call, it's "Oh yes, I was just getting to yours as we speak.." If you have things so "right at your finger tips", why couldn't you have let me know that a week earlier???

And indeed you did the work on the day you told me you would -- so it's clear you have things under control, but you couldn't have the consideration to let me know that first? instead of me having to call you?

Here's my Golden Rule speech for Villages contractors who put zero consideration into the human relations part of the job: after getting an excellent first impression from the prospective contractor -- would YOU like to be left in the dark like that for 2 weeks.

There's a pattern here -- I had the exact same treatment from another well-known Villages handyman. Do you Villages contractors get some sort of sadistic pleasure out of playing the home-town advantage and treating out-of-state customers like fools??? "Oh, those dumb northerners -- they don't want to be a pain in the ass by calling, so I can let them wait and they won't do anything... "

You guys are well spoken, and tech-savvy. What excuse do you have for such contempt for the people who are your customers? Is this a native-Florida thing? "Oh, those dumb northerners..."

Is It Asking Too Much To Make Contact Twice A Week With Your Waiting Customers????? In this age of email and internet the answer should be "NO" -- there's no reason you have to keep us in radio silence like that and think we're a bunch of dimwits about it.

Again -- the Golden Rule -- would You like to be treated like that? Doesn't the Golden Rule apply to customers too? Surely, esp in a place like The Villages, the answer to that one would be yes.

Wouldn't you agree? Next time -- and there very well could be a next time because all-of-us-Villagers need your services -- won't it be fair of me to ask how far out in the schedule I am, and you'll check in once/twice a week to let me know where I am in the jobs queue? Is that asking so much?

Regards