Quote:
Originally Posted by Mrs. Robinson
If someone has a justifiable complaint about food in a restaurant, an item in a store, a repair that didn't work, etc. . . .
If you don't take your complaint to a manager or someone higher up the ladder of management, you are simply slandering that business and your complaint serves no purpose.
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To be slander, it has to be untrue. So, the OP did not slander the business. And the complaint does serve a purpose, just like any review of a business, it informs people of someone's customer experience. Just as the glowing recommendations do the same.
I'm always humored by the posts berating others for not bringing the problem up with management. I almost never do that. It's management's job to see that I don't have a problem. If I don't get good quality for my expense, I make note of it. If it's bad enough, I don't go back. Not my job to tell management how to run their business.